Wewin Terms and Conditions – Complete Platform Usage Guide

Welcome to wewin, an online gaming and betting platform operated under a valid licence. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and wewin ("Company", "we", "Platform"). These Terms govern your use of the wewin website, mobile app, and all related services.

By registering an account, accessing, or using any wewin service, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the wewin platform.

Wewin reserves the right to modify, amend, or improve these Terms at any time without prior notice. Your continued use of the wewin platform following any amendments will be considered your acceptance of the revised Terms.

To register and use wewin services, you must meet all of the following eligibility requirements without exception:

• Minimum Age: You must be at least 18 years of age. wewin strictly prohibits anyone under the age of 18 from registering or using this platform in any capacity.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. This means you are not subject to any court order that restricts your ability to enter into contracts.
• One Account Only: Each individual is only permitted to hold one (1) wewin account. Registering multiple accounts under the same individual is strictly prohibited and may result in all associated accounts being suspended or permanently closed.
• Accurate Information: All information you provide during registration and throughout your use of the platform must be accurate, current, and truthful. False information is grounds for immediate account closure.

The wewin account registration process is straightforward and designed to take less than two minutes. You will need to provide your phone number, full name (as on your ID), date of birth, and a strong password. Email is optional but strongly recommended for account recovery purposes.

Know Your Customer (KYC) verification is a mandatory process at wewin to ensure the safety of all players and comply with relevant legal requirements. KYC involves submitting the following documents:

• Malaysian Identity Card (MyKad): Front and back, clear and unobscured
• Selfie with ID Card: A selfie of you holding your MyKad for live identity verification
• Bank Account Proof: A bank statement or screenshot of the bank account showing the account name and number for withdrawal method verification

The KYC review process is typically completed within 24 working hours. During the review period, you can still make deposits and play, but withdrawals will not be processed until KYC is fully verified. This is a security measure to protect your funds.

Wewin processes all deposits and withdrawals promptly and transparently. Below are the key policies governing financial transactions on the wewin platform:

Deposit: All deposits are processed in a short amount of time. For FPX and eWallet methods (Touch 'n Go eWallet, GrabPay, Boost), funds typically arrive in under 10 seconds once the transaction is confirmed. The minimum deposit is RM 30 for most payment methods.

Withdrawal: Withdrawal winnings are processed within 3 to 15 minutes after the request is submitted and approved. The minimum withdrawal amount is RM 50 per transaction. Withdrawals can only be made to a bank account or eWallet that has been verified under the same name as your wewin account.

• The first withdrawal for a new account will go through an additional review for security purposes – this is standard procedure.
• Wewin reserves the right to request additional documents before approving withdrawals that exceed certain limits
• Any attempt to withdraw funds obtained through unlawful means will be blocked and reported
• Wewin does not charge any fees for processing withdrawals – however, your bank or eWallet's own charges may apply

Wewin offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the wagering requirements stated in each promotion's details. It is the player's responsibility to read and understand these terms before accepting any bonus.

Wagering requirements mean you need to place bets totalling a specified multiple of the bonus amount before any winnings from that bonus can be withdrawn. For example, a RM 100 bonus with a 25x wagering requirement means you must wager a total of RM 2,500 before winnings can be withdrawn.

• Bonuses may only be used for one game type or category unless otherwise stated
• Wewin reserves the right to withdraw bonuses obtained through illegitimate means or misuse
• Bonuses cannot be transferred between accounts or converted directly into cash
• Players who open multiple accounts to repeatedly claim bonuses will have all their accounts closed

All betting and gaming at wewin is subject to specific rules set for each game type or sporting event. Detailed rules are available in the respective sections on the platform.

Sports Betting: All sports bets are final once confirmed by the system. Accepted bets cannot be cancelled or changed by the player. wewin reserves the right to void bets accepted due to significant technical errors, in which case the bet amount will be returned to your account balance.

Casino & Slot Games: All games use an independently verified Random Number Generator (RNG). The outcome of every game is entirely random, and wewin has no control over individual game results.

• The minimum and maximum bet for each game is displayed within that game's interface
• Connection interruptions during gameplay will be resolved based on server records maintained by wewin
• Any attempt to exploit technical vulnerabilities of the platform may result in account closure
• The use of bot or automated software to place bets is strictly prohibited

As a wewin member, you are fully responsible for all activities that occur under your account. This includes the security of your login credentials, betting decisions made, and compliance with all Terms set out herein.

Wewin genuinely cares about the well-being of our players. We are committed to the principles of responsible gaming and encourage all members to play within their financial means. The wewin platform provides the following tools to help players manage their gaming habits:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit through your account settings
• Play Break: Take a break from the platform for 24 hours, 7 days, or 30 days without affecting your account balance
• Self-Exclusion: An option for players who feel they need help to permanently self-exclude from the platform
• Self-Check: Access to a gambling habit assessment questionnaire to help you evaluate your problem gambling risk

You are also responsible for ensuring that your use of the wewin platform is lawful in your jurisdiction. wewin is not liable for any violations of local laws committed by players.

Wewin reserves the right to suspend or close any account, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms and Conditions
• Providing false or misleading information during registration or KYC
• Registration of more than one account by the same individual
• Fraud, system manipulation, or any attempt to deceive the platform or other players
• Using the account for money laundering or financing illegal activities
• Threats, harassment, or misconduct directed at staff or other players
• Inactive for more than 12 consecutive months (inactive account)

When an account is closed due to a violation, wewin reserves the right to forfeit any bonus balance that has not met its wagering requirements. Valid real-money balances will be returned upon completion of the investigation, unless those balances are implicated in fraudulent activity.

To the extent permitted by applicable law, wewin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising from the use of or inability to use the wewin platform.

Wewin's total liability to you under any circumstances shall not exceed the amount you deposited into your wewin account within the 30 days preceding the claim.

Wewin does not guarantee that the platform will always be available, free from errors, or fully secure against external threats beyond our control. That said, wewin is committed to maintaining 99.9% uptime and responding to any technical disruptions in the shortest possible time.

Wewin reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Players will be notified of major amendments via in-app notifications or email. Amendments take effect immediately upon being published on the wewin site.

It is your responsibility as a player to review these Terms and Conditions periodically. Continued use of the wewin platform following any amendments will be considered your acceptance of the revised Terms.

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which wewin holds its licence. Any dispute arising from or in connection with these Terms shall be resolved through binding arbitration, and the arbitration decision shall be final and binding on both parties.